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Have you ever walked into a big box business, local store or a restaurant and thought ‘I’m here. See me. Notice me. Help me.’ At times your thoughts may turn into ‘Hello? Is there anyone here?’ In the fast paced, quick serve, ‘I need an answer now’ world we live in today it seems like one of the core values of customer support has been left in the dust. The simple and genuine act of direct contact and...