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Is My Lip Bleeding?
Tuesday, November 22, 2016
I vividly remember being at the YMCA with my mother when I was about six years old. She was renewing our membership and the lady behind the counter was asking...
On Your Mark, Get Set, Go!
Thursday, November 10, 2016
A client recently asked me what they could do leading up to the VMS Implementation project kick-off to ensure a running start. My answer did not include providing a...
Customer Support – Getting Back to the Basics
Monday, October 31, 2016
Have you ever walked into a big box business, local store or a restaurant and thought ‘I’m here. See me. Notice me. Help me.’ At times your thoughts may turn into ‘Hello? Is there anyone here?’ In the fast paced, quick serve, ‘I need an answer now’ world we live in today it seems like one of the core values of customer support has been left in the dust. The simple and genuine act of direct contact and...
To Mobile or not to Mobile
Monday, October 24, 2016
Five years ago, if you listened to some prognosticators, you would have expected by now that TVs, computer monitors, desktops and home theaters would be extinct. EVERYTHING was going to be done on mobile. We were going to be...
Can’t Get No Respect
Tuesday, September 27, 2016
Last week was a great week for Provade. We announced our restructuring (http://www.pr.com/press-release/687953) and strategic focus on bringing a
Provade, Inc Announces New Cloud Focus and Strategic Realignment
CIOReview Ranks Provade Top 20
Pinnacle Group Sponsors WBENC 2015
Featured in Dallas Business Journal
Freddy Vaca is one of the longest-tenured employees at Pinnacle Group.
Vendor Management System
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