The Business Analyst will be one of the business owners of the production environments. This includes managing the second level support queue relating to assigned cases, as well as owning the resolution until its completion. Functions as the Subject Matter Expert for the application. This includes configuration for new customers, ongoing maintenance configuration, and second level support. The Business Analyst will own the ‘fixes’ or ‘enhancements’ created from cases until completion.
Acts as Provade’s Second level support
Owns Salesforce Incidents (i.e. case resolutions requirements)
Required to perform configuration changes gathered from the partner/client (i.e. ongoing data maintenance, rate changes or data upload requests)
Acts as Subject Matter Expert for the production environment
Define, organize and communicate current and future process standards and guidelines as they relate to the product
Reproduces issue using standard configuration requirements and documents resolution
Research and Resolution: Collects and researches specific client issues for projects and/or production support efforts, identifies root cause or requirements, defines and communicates recommended solution
Oversees and improves business process and system requirements
Assists Product Team in providing in-depth product testing, operational process definition, documentation, and process recommendation
Partners with and supports Product Management in solution design standards and recommendations as they relate to the technology and business
Participates in internal projects surrounding product research new feature definition and deployment, data support maintenance and reporting
Partners with other internal departments to ensure best practices, quality, and toolkits are shared across teams and leveraged in sales and deployments activities
Maintains internal knowledge base of solutions and best practices
Assists with testing activities following QA standards and guidelines.
Excellent written and verbal communication skills
Excellent problem solving skills
SQL knowledge desired
PeopleSoft Financials or sPro knowledge or industry experience
Prior MSP or VMS experience desired
Work location will be in Milwaukee, WI
Must be eligible to work in the U.S.
Please send resume to: firstname.lastname@example.org
PRINCIPALS ONLY---NO AGENCIES ACCEPTED