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I vividly remember being at the YMCA with my mother when I was about six years old. She was renewing our membership and the lady behind the counter was asking...

A client recently asked me what they could do leading up to the VMS Implementation project kick-off to ensure a running start. My answer did not include providing a...

Have you ever walked into a big box business, local store or a restaurant and thought ‘I’m here. See me. Notice me. Help me.’ At times your thoughts may turn into ‘Hello? Is there anyone here?’ In the fast paced, quick serve, ‘I need an answer now’ world we live in today it seems like one of the core values of customer support has been left in the dust. The simple and genuine act of direct contact and...

Five years ago, if you listened to some prognosticators, you would have expected by now that TVs, computer monitors, desktops and home theaters would be extinct. EVERYTHING was going to be done on mobile. We were going to be...

Last week was a great week for Provade. We announced our restructuring (http://www.pr.com/press-release/687953) and strategic focus on bringing a