• Employee Helpdesk Support – Providing sufficient support resources can help reduce maverick buying by making the process easier for end users to understand and use. We provide a fully-staffed Level 1 Helpdesk to ensure hiring managers have the help they need to comply with corporate mandates.


• Process Monitoring – We provide active monitoring of the Contingent Workforce process, including proactive PO management, compliance oversight (e.g., tenure management) and supplier SLA auditing.


• Project Sourcing and Candidate Submittal – Receiving quality responses from suppliers can be challenging. We can ensure requisitions receive the attention from the right suppliers, measure supplier submittal rates and quality, and even coordinate candidate interviews.


• Change Order Support – It is not uncommon for projects to change scope or to have contractors stay on longer than planned or be replaced. With our Process Oversight services, we can help manage work order and purchase order updates and extensions, as well as manage candidate replacement.


• Supplier Support – Program success requires sufficient supplier interaction and collaboration. We offer Level 1 Helpdesk support for suppliers and ongoing supplier training to ensure they can respond to your requests and orders in a timely manner. We also interface with suppliers if there are any performance issues.


• Account Management – Interacting with Provade is as easy as a phone call or e-mail. We provide a dedicated account manager to be your organization’s single point of contact for any issues or questions regarding the program.

Next Steps
See our overview of services for Contingent Workforce Management, or contact us to learn how Provade can help your organization.